Last December, the 36 year old fainted while vacuuming the house, hit her head on a table, and fell unconscious.

Her daughter Dayna, who was eight at the time, called 000 and requested an ambulance.

She was on the phone for about 13 minutes, following instructions from the emergency call-taker until paramedics arrived.

Ms Walsham said her daughter was her "own little hero". "She was able to answer every single question the call-taker asked, except if I had diabetes. But she kept her cool, she kept calm and she stayed on the phone.

"Apparently I was out for 20 minutes all up and waking up I had the neighbours and four paramedics here."

Last Tuesday, Dayna was one of 21 Victorian children to receive a Junior Triple Zero Hero award from the Emergency Services Telecommunications Authority.

During the awards ceremony, Ms Walsham and Dayna were given the opportunity to listen to the triple zero call.

"I just couldn't get over how she kept herself so calm - no tears, no nothing," Ms Walsham said. "You could hear a little bit of worry in her voice, and you could hear [my son] Reece in the background yelling, 'Mum wake up, it's not sleep time'."

Ms Walsham encouraged other parents to teach their children how to call 000. "It's so easy to say, 'Yeah, I could do that', but to be able to do it in the moment is a completely different thing. It was a real eye-opener."

Dayna said Reece, who was five at the time of the accident, was watching television and didn't hear Ms Walsham fall or bang her head.

"When Mum fell, I looked at her and then I felt really scared and I rang the ambulance. Julie [the call-taker] was very helpful."

Police and Emergency Services Minister Bob Cameron presented the awards.